Tag Archives: Tipping

Chain Gets Backlash for Cold-blooded Tipping Policy That Makes Servers Pay to Work

Source: Grub Street NY

Servers in southern England are tearing into their employer for imposing what amounts a literal “pay to play” scheme. To wait tables, Italian chain Aqua allegedly forces servers to pay the restaurant 3 percent of their nightly sales total, no matter what customers tip. Staff took complaints about …

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Please Enjoy a Heartwarming Story About Huge Tips Saving Christmas for a Bunch of Servers

Source: Grub Street NY

Surprise: Here’s some news to make you feel all warm and fuzzy about the world, even if only for a fleeting moment. In the past few days, Americans have really been getting into the true holiday spirit — they’re leaving servers generous tips and heartfelt messages of thanks, as opposed …

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Start-Up Unveils Plan to Eliminate Tipping That Will Definitely, Certainly, Totally Work

Source: Grub Street NY

A New York–based tech start-up says it’s solved the problem of tipping, something that’s baffled veteran restaurateurs like Danny Meyer for years. Business Insider reports that the long-awaited fix is actually a “side project” of the team at Skedaddle, which is “Uber for buses.” Here’s a picture …

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Restaurant Adds Mandatory 18 Percent Tip to Tables With Kids

Source: Grub Street NY

A New Jersey diner that charges an 18 percent “teen tax” has thoroughly outraged at least one parent whose 11-year-old fell victim to it, thereby costing her an extra 90 cents. Wayne Hills Diner co-owner Peter Logos says his waitstaff were tired of local school kids hanging out all …

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Trump’s Labor Department Wants to Legalize Tip-Pooling Again

Source: Grub Street NY

The Trump administration has started putting the pieces in place to revoke an Obama-era rule that bans tip-pooling — essentially, a restaurant-industry practice not unlike socialism where servers’ tips get collected by the house, then redistributed however owners see fit (meaning to themselves, even). The system obviously invites …

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As Danny Meyer Continues to Eliminate Tips, His Staff Struggles to Adapt

Source: Grub Street NY

It’s been two years since Danny Meyer announced he would eliminate tipping at all of his company’s restaurants. At the time, it was hailed as a move that could “save the hospitality industry,” and restaurateurs around the country followed suit. Though some other American operators had already moved …

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Blue Hill at Stone Barns Is the Latest High-Profile Restaurant to Eliminate Tipping

Source: Grub Street NY

Ever since Danny Meyer announced in October of 2015 that he’d abolish tipping at all of his restaurants, New York chefs have followed his lead with mixed success. The new policy plagued Roman’s, and Gabriel Stulman ended up reinstating tipping at Fedora. Now Blue Hill …

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London Man Returns to ‘Double Tip’ Restaurant Staff After Terror Attack

Source: Grub Street NY

A London man who fled a restaurant during Saturday night’s terror attack decided “the least [he] could do” was return the next morning and settle his bill. Richard Angell was having dinner with friends at Arabica Bar & Kitchen, a few blocks from …

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Danny Meyer Will Eliminate Tips at Gramercy Tavern on December 1

Source: Grub Street NY

It was in October of 2015 that Danny Meyer first announced he would abolish tipping at all of his restaurants — ideally over the course of one year. He’s a bit behind schedule, but he’s still making progress: The Modern, the first of his establishments to …

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Terrible Restaurant Screws Disabled Veteran 3 Times by Changing Tip Amounts

Source: Grub Street NY

A disabled veteran and his wife in Colorado Springs say they will no longer dine at Texas Roadhouse after they ate at a location three times and staff secretly changed their tip amount every time. Doug Woodward explains that once the second receipt disparity occurred, he talked to …

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Terrible Customers Get Server Fired by Pretending She Changed Their Tip [Updated]

Source: Grub Street NY

A Texas Roadhouse in Colorado Springs says it got scammed by a couple who claimed servers secretly altered their credit-card tip not once but three separate times. Per the original telling of the story, Doug Woodward, a supposed disabled vet, called up management after noticing receipt disparities for …

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Joe’s Crab Shack Says Its No-Tipping Policy Isn’t Working

Source: Grub Street NY

Nice while it lasted.

The movement to eliminate tipping is picking up some big defectors: Joe’s Crab Shack says it’s pared back its no-tipping test from 18 restaurants to just 4 after being inundated with customer complaints, and Gabriel Stulman announced on Monday that he’s bringing back gratuities at Fedora in the West Village.

Joe’s failed experiment is particularly noteworthy because it was the first attempt by a national chain to scale the model, earning executives a lot of praise when they announced it six months ago. But CEO Bob Merritt tells investors that “customers and staff spoke very loudly,” ...

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Eliminating Tipping Didn’t Work Out for Gabriel Stulman

Source: Grub Street NY

Points for transparency.

At the outset of 2016, New York restaurateur Gabriel Stulman jumped on the no-tipping bandwagon: He eliminated gratuity at Fedora, with tentative plans to follow suit at his four other restaurants. But after a four-month test period, Stulman has decided to reverse his decision and revert back to a traditional tipping system. As he tells Eater: “While we made the determination that a gratuity free system does not work for our business at this time, we continue to believe that it has the potential to change hospitality for the better.”

Unlike at Roman’s, where ...

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Gabriel Stulman Jumps on the No-Tipping Bandwagon

Source: Grub Street NY


Fedora’s the testing ground.

Well, this is happening fast: Gabriel Stulman has joined Danny Meyer, Daniel Humm and Will Guidara, Andrew Tarlow, and several others in the movement to topple tipping. The prolific New York restaurateur — who owns Fedora, Montmartre, Jeffrey’s Grocery, Joseph Leonard, Perla, and Bar Sardine — announced in an email that starting on January 4 there will be no tipping at Fedora.

Per the new standard, menu prices at Fedora will increase, including everything but tax. “While the prices for individual menu items may seem high at first, ...

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Bad Bar People #2: The Lousy Tipper

Source: Philadelphia Magazine » Foobooz

40 cent tip at mcglincheys

Last week, we introduced you to our new series Bad Bar People by investigating the scourge known as The Jukebox Violator. This week, in honor of one of the busiest bar weekends in the country, we take a look at Bad Bar People #2: The Lousy Tipper.

One of the most notorious and hotly debated examples of The Lousy Tipper comes to us from eminent Philadelphia dive bar McGlinchey’s, that nexus of cigarette smoke, claustrophobic bathrooms, 75-cent hot dogs, and ridiculously cheap drinking.

Back in May 2014, some Ivy League bros from UPenn broke unofficial McGlinchey’s protocol ...

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Customers Are Still Tipping in Spite of Danny Meyer’s Ban

Source: Grub Street NY


Old habits die hard.

As of yesterday, right on Danny Meyer’s schedule, tips at the Modern became a thing of the past. New menus have higher prices and now include the line “Please note that our prices are all-inclusive” — and receipts, which don’t even carry a tip line, remind diners they’ve just finished a meal at a “no-tipping restaurant.” Little room is left for confusion, in other words, but habits die hard, as the first set of customers seems to have demonstrated: The Post set up shop near (or, hopefully, outside) the restaurant to see how ...

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Jessica and Jerry Seinfeld Are Very Much Pro-Tipping

Source: Grub Street NY


“I like the arguments.”

Since Danny Meyer announced in October that he’d eliminate tipping at all of his restaurants, reactions have been … mixed. Some people applaud the move; others worry that the quality of service will suffer if staffers aren’t incentivized. And, when Grub caught up with Jessica and Jerry Seinfeld at last night’s Baby Buggy Gala, they told us that they, too, don’t want to see the custom end.

“I was so broke my whole life that my great pleasure is giving big tips,” says Jessica, who worked as a waiter and busser. “I’ll be sad ...

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A Nationwide Restaurant Chain Has Eliminated Tipping

Source: Grub Street NY


Peace, Love, & No Tips.

The topple-tipping movement has scored an unexpectedly huge supporter: The head of Ignite Restaurant Group has revealed to investors that its Joe’s Crab Shack locations are testing a gratuity-free model. Right now the trial is still smallish — 18 restaurants, the trade mag Restaurant Business notes, with more on the way — but nonetheless significant if it establishes a model that casual mid-range chains can follow.

Under the policy, servers start at a flat $14 an hour, instead of $2.13 plus tips, and menu prices rise by 12 to 15 percent to compensate. The ...

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Restaurant Owner Says No-Tipping Policy Curbed Sexism Among Customers

Source: Grub Street NY


“Being a woman and serving people can be uncomfortable at times.”

Here’s another compelling reason for abolishing tipping: Renee Erickson, who owns the Walrus and the Carpenter, Barnacle, Whale Wins, and Boat Street Café in Seattle, found that after eliminating tipping at her restaurants, the pressure to be a good server became less gendered. “Being a woman and serving people can be uncomfortable at times,” she told KUOW. “Comments can be made that remind you that you’re working for a tip, which can be really inappropriate and difficult and not fair and not part of your job,” adding, “Nobody ...

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Why One NYC Sous-Chef Will Be Happy When Tipping Is Eliminated Forever

Source: Grub Street NY


“Before I became a sous-chef here, I was making $13, okay? That’s $1 more than I was making when I started cooking in college.”

One of the main reasons Danny Meyer says he wants to do away with tipping at his restaurants: to correct the often-large pay discrepancy between tipped front-of-the-house employees and kitchen staffers who work for an hourly rate, often taking home much less money. Once Meyer’s system is implemented, though, his cooks will see their starting wage rise to $14 per hour. To get a better sense of what that system is like for people in ...

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Court Says a Dunkin’ Donuts Owner Can Keep Workers’ Tips If She Wants To

Source: Grub Street NY


A total mess.

The highest court in Massachusetts just set a horrible precedent: There’s apparently nothing wrong with a Dunkin’ Donuts owner’s policy of banning tips and then pocketing any change well-meaning customers leave on the counter.

The ruling pertained to a case involving a 2011 lawsuit brought by three Dunkin’ Donuts employees against Constantine Scrivanos, a franchise owner who instituted no-tipping policies at 44 of his stores. The employees claimed the move violated Massachusetts’ Wage Act, which says tip money is off-limits to management. But, in a surprise turn, the state’s Supreme Judicial Court ruled no-tipping policies are fine ...

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William Street Common’s Tipping Policy Makes MSNBC

Source: Philadelphia Magazine » Foobooz

Photo by Jason Melcher

Photo by Jason Melcher

MSNBC files a report on Avram Hornik’s William Street Common, the recently opened restaurant at 39th and Chestnut that adds a flat 20% service fee to all checks. The report explains that everyone at the restaurant is paid $15 per hour and makes tips on top of that. Check out the thoughts of employees and customers.

William Street Common [Foobooz]

The post William Street Common’s Tipping Policy Makes MSNBC appeared first on Philadelphia Magazine.

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Andy Ricker on New York’s Tipped Minimum-Wage Increase: ‘A No-Win Situation’

Source: Grub Street NY


Ricker runs restaurants in three different states.

Late last month, New York State officially approved a move that will raise the minimum wage for tipped workers from $5.00 an hour to $7.50. The change immediately sent shockwaves through the restaurant industry — where profit margins are already notoriously tight — as owners reassess their business plans to account for the added labor costs. (Businesses have until the end of the year to enact the new wage.) Grub reached out to Andy Ricker, the James Beard Award-winning chef and owner of multiple Pok Pok restaurants in New York, Oregon, and ...

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Lawsuit: Caribou Cafe Owner Took Employee Tips, Failed to Pay Overtime

Source: Philadelphia Magazine » Foobooz

caribou-cafe-lawsuit-tips

Longtime Walnut Street restaurant Caribou Cafe has been hit with a lawsuit filed in Philadelphia’s federal court. In the filing, five employees claim that the restaurant deducted credit card fees from their tips (a big no-no!) and failed to pay overtime to some of its employees.

According to the suit, Caribou Cafe routinely deducted 3 percent of all gratuities before paying them out to employees to cover credit card processing fees. If you leave a $60 tip on a $300 restaurant check and pay with a credit card, for a total charge of $360, the restaurant is charged a processing fee ...

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