Upcoming East Village Shake Shack Nixes Human Cashiers

Source: Eater NY

Is this the future of “enlightened hospitality”?

Shake Shack founder Danny Meyer is getting rid of human cashiers at the newest location of Shake Shack — going against an earlier statement that he would not head toward automated ordering. The king of hospitality’s imminent East Village location will only offer ordering via kiosk.

Just one year ago, Meyer told Eater.com that, “I know there is a temptation to replace human beings with robots or with iPads. We want you to leave you there just skipping with delight, and so far we haven’t found anything that does that better, either in ...

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